Processing Times
We understand that different products require different lead times.
- In-Stock Items: Shipped within 1–3 business days after order confirmation.
- Custom-Made Products: Processing time varies based on order complexity and quantity. Please contact our sales team for an estimated production schedule before placing your order.
Shipping Methods
We offer flexible shipping options to meet your specific needs:
| Shipping Method | Best For | Details |
|---|---|---|
| Express Shipping | Small samples, urgent consumables | Via DHL / FedEx / UPS. Fastest delivery with door-to-door service. |
| Air Freight | Medium-volume orders with moderate delivery requirements | Cost-effective balance between speed and cost. Ideal for regular restocking. |
| Sea Freight | Bulk glassware, large orders (FCL / LCL) | Most economical option for heavy or high-volume shipments. Available for both full container load (FCL) and less-than-container load (LCL). |
Packaging
We take packaging seriously to ensure your products arrive in perfect condition:
- Inner Packaging: Each item is individually wrapped with bubble film or EPE (expanded polyethylene) foam for cushioning and protection.
- Outer Packaging: High-strength corrugated cardboard boxes are used to withstand the rigors of international transit.
Tracking & Notifications
Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can track your shipment directly through the carrier’s website.
Customs & Duties
Please note that international orders may be subject to import duties, taxes, or customs clearance fees. These charges are the responsibility of the buyer and vary by country. We recommend checking with your local customs office for more information before placing your order.
Contact Us
If you have any questions regarding shipping, delivery times, or need a custom shipping solution, feel free to reach out to us:
- Email: Cxenog121@hotmail.com
- Phone / WhatsApp: +86 186 2772 1024
- Working Hours: Mon – Fri, 9:00 AM – 6:00 PM (UTC+8, Beijing Time)
We are committed to delivering your lab consumables and glassware safely, efficiently, and on time — no matter where you are in the world.